To manage preferences, including to opt out of Direct Deposit Switching Service powered by Pinwheel, you can email our Service team at [email protected] with your request to change your settings. Alternatively, you may disable the service by following the steps outlined below.

1. Log into your Paychex Flex Account
2. Click on 'Company Settings' on the left navigation bar
3. Click on 'Integrated Apps'
4. Click on ‘Already included at no extra cost’
5. Click on’ Partner apps’
6. Click on ‘Direct Deposit Switching Service powered by Pinwheel’
7. Toggle off the service
8. Click SAVE
9. Click Disconnect

To manage preferences, including to opt out of Tax Credit Service, you can email our Service team at [email protected] with your request to change your settings. Alternatively, you may disable the service by following the steps outlined below.

1. Log into your Paychex Flex Account
2. Click on 'Company Settings' on the left navigation bar
3. Click on 'Integrated Apps'
4. Click on ‘Already included at no extra cost’
5. Click on’ Partner apps’
6. Click on ‘Tax Credit Service’
7. Toggle off the service
8. Click SAVE
9. Click Disconnect

To manage preferences, including to opt out of Employment and Income Verification Service, you can email our Service team at [email protected] with your request to change your settings. Alternatively, you may disable the service by following the steps outlined below.

1. Log into your Paychex Flex Account
2. Click on 'Company Settings' on the left navigation bar
3. Click on 'Integrated Apps'
4. Click on ‘Already included at no extra cost’
5. Click on’ Partner apps’
6. Click on 'The Work Number'
7. Toggle off the service
8. Click SAVE
9. Click Disconnect

What Is the Employment and Income Verification Service, and How Does It Work? 

Employment and Income Verification Service, powered by The Work Number®, is a no-cost, automated service that confirms employment and income information on behalf of employers to help employees receive quick decisions regarding loans, credit, public aid, and more.

The service is used by lenders, property managers, creditors, social service agencies, and other requestors who have a permissible purpose, collectively called “Verifiers”, who need to confirm an individual’s employment data and often income, as well.

Instead of Verifiers contacting you to confirm employment or income, they are now able to go through The Work Number.

This service fulfills these requests by securely transmitting your payroll information for instant verifications.

Equifax is an industry-leading commercial source of consolidated employment information, with over *3,100,000 businesses of all sizes contributing to it, including small businesses like yours.

Over *48,000 organizations with credentialed Verifiers trust the service for its automated and direct payroll information.

Employers do not pay for this service—Verifiers pay a fee for each verification request.

What Do I Need To Do To Get the Service?

Nothing! This service is part of your Paychex Flex® payroll package. You can manage your access to The Work Number whenever you choose. Log in to your Paychex Flex account, navigate to Company Settings>>Connected Apps>>The Work Number and update your settings. Or, give your payroll specialist a call.

Are There Any Costs for Employers To Outsource the Service?

All Paychex participating employers receive The Work Number service at no cost.

What Should I Do When I Get a Request for Employment and Income Information From a Lender or Government Agency?

If you receive a call or an email from a bank, other lender or creditor that is processing a loan or credit for your employees or from a government agency confirming income to provide aid to your employees, you should direct them to www.theworknumber.com/verifiers.

Many Verifiers utilize The Work Number today, and they often check the database before contacting the employer. They may call you first, however, because they are not aware that your company is now a part of the service. If the Verifier has not used the service before, they can access instructions at www.theworknumber.com and click on Get Started.

What Are the Benefits for My Employees?

Employees benefit because Verifiers, including lenders and government agencies, are able to make faster decisions with automated employment information which can improve their opportunities.

Additionally, outsourcing the confirmation of employment and income to The Work Number provides privacy to employees by removing the employer from personal transactions.

Employees provide consent for organizations to obtain their information for a loan, credit, or benefit, so they are typically involved from the start.

Do Employees Consent to Their Information Being Provided to Verifiers?

Verifiers typically obtain consent from employees to receive their employment and income information during the application process for a loan, lease, credit, or government benefit. If a Verifier requests an employee’s income information, the Verifier is required to certify to The Work Number that they have the employee’s consent specific to its request for income information.

Who can get information from The Work Number?

Information from The Work Number is deemed a consumer report under the federal Fair Credit Reporting Act (FCRA). Therefore, Verifiers must have a permissible purpose to obtain the information.

Each Verifier is vetted and approved to access the data on The Work Number for a FCRA-permissible purpose only. A permissible purpose may exist where Verifiers are evaluating applications for credit, making eligibility for government benefit determinations, making employment purpose determinations, and more. For income information requests, Verifiers must additionally certify they have the employee’s consent.

Who Is Considered a Verifier?

Organizations that have a permissible purpose to confirm employment and income information about a consumer under the FCRA, are considered Verifiers.

What Information Does a Lender or Other Verifier Get From The Work Number?

The Work Number can provide different types of verifications for different purposes. For example, a hiring employer might want to verify past employment of a consumer seeking the new job, while a mortgage lender will typically need to verify employment and income in detail to approve a loan. Social service agencies will also need a verification of income to grant public aid to a consumer.

How Does the Service Provide Security in Responding to Employment and Income Requests?

The Work Number leverages multiple layers of protection – Verifier credentialing, multi-factor authentication, inspections, and auditing of data use. Protecting the data entrusted to The Work Number is a top priority.

In addition to being a secure database, The Work Number helps eliminate your potential risk of responding to a fraudulent request or providing more information to a lender or government agency than is permissible.

How Is the Service Provided by Paychex and Equifax at No Cost to Employers? Who Pays for It? 

Paychex and Equifax do not charge your company or your employees for The Work Number. Verifiers (lenders and government agencies) pay for the verifications because they can access direct payroll information that they need to make decisions relating to credit, government benefits, employment purposes and more – 24/7. Verifiers pay for the speed and convenience that The Work Number offers over traditional methods of manually reaching out to employers.

How Can Employees Access Their Information That’s Available on The Work Number?

Employers can provide their employees with the instructions outlined below to help employees access their information on The Work Number. Employees have access to a free annual Employment Data Report (EDR). An EDR contains the employee’s information that’s available in The Work Number and a list of all Verifiers who have requested the employee’s employment and/or income records in the prior 24 months.

Employees are encouraged to check their EDR on an annual basis to help spot information that may be inaccurate or incomplete.

How Employees Obtain their Employment Data Report:

Employees can fill out the Employment Data Report Request Form and mail or email it to:

Equifax Workforce Solutions

ATTN: EDR

3470 Rider Trail South

Earth City, MO 63045

Email: [email protected] 

Use of secure email function recommended.

Or employees can call The Work Number Client Service Center at 1 (866)-349-5193 to request a copy of the report.

Employment Data Report contains:

• Employment and/or income information from employers who have provided information about an employee to The Work Number.
• A list of the lenders, government agencies, and other Verifiers that have requested the employee’s data in the past 24 months.

What if Information Provided to The Work Number Needs To Be Updated or Corrected? How Can Employees File a Dispute About Their Information?

If employees see information on their Employment Data Report (EDR) from The Work Number that is inaccurate or incomplete, they have the right under the Fair Credit Reporting Act to file a dispute at no cost, and it will be investigated promptly.

When disputing information, employees should provide their complete name, address, social security number, and clearly identify each item in the EDR that is disputed. Due to privacy reasons, EDR’s can only be provided to those people who validate their identity by submitting two (2) forms of identity verification documents. Under the FCRA, Equifax will conduct an investigation to verify the accuracy and completeness of all disputed information contained in the EDR.

How Employees File a Data Dispute:

There are two ways for employees to dispute information on their Employment Data Report:

• Employees can call:

– The Work Number Employee Service Center: 1 (866) 222-5880

– TTY-hearing impaired: 1 (800) 424-2053

– Monday through Friday 9:00 a.m. – 8:00 p.m. ET

• Mail the Employee Data Dispute Form or write to Equifax about the dispute:

  – Equifax Workforce Solutions

ATTN: DISPUTE

3470 Rider Trail South

Earth City, MO 63045

Investigating a Dispute:

• The employer is contacted regarding the disputed information.
• The employee will be notified with the results of the dispute request. If a verification occurs for the employee during the investigation, Verifiers will be notified of the field(s) within the record that is currently being disputed. Disputes are required to be reinvestigated and resolved within 30 days. Please note changes to this record may occur based on the result of the dispute request.

Updating the Employment Data Report:

Incomplete or inaccurate information confirmed during the investigation will be updated promptly

What if an Employee Does Not Want Their Information Available to The Work Number?

Employees can put a freeze on their employment and income information that’s available to Verifiers by calling The Work Number Employee Service Center for assistance.

They can also contact this same phone number to have the information reinstated at any time. Employers cannot call on their employee’s behalf.

• 1 (866)- 222-5880
• TTY-hearing impaired: 1 (800) 424-2053
• Monday through Friday 9:00 a.m. – 8:00 p.m. ET