Paychex™ Iris Time Clock Support

Thank you for being a Paychex customer. This step-by-step guide will help you setup and use your Paychex Iris Time Clock. The Iris Time Clock is fast, reliable, and integrates with Paychex Flex^® — allowing accurate time and attendance data to flow seamlessly to payroll and other HR solutions.

Before You Begin

Decide if employees will register using their Employee Number or Badge Number.
Assign access to admin settings using the Feature Access Template in Paychex Flex^® Time.
Make sure your employees are active in Paychex Flex Time.
If employees will be using their Badge Number to clock in, enter it in the Badge Number field in Paychex Flex Time.
Verify the clock has a network connection:
1. A green dot in the upper right corner means the clock is connected.
2. A red dot means the clock isn’t connected.

How To Enroll an Admin or Employee

Step 1: Log In

To enroll an employee at the clock, you’ll need to be a system admin.

Ensure the employee is close by. Make sure you know their Badge Number or Employee ID.
To get started, press Login.

the login button is in the bottom right corner

Step 2: Select Admin

Press Admin.

the admin button is in the bottom left corner

Step 3: Enter Credentials

Enter your own Badge Number or Employee ID.
Press Admin Login.

the admin login button is located near the bottom center of the screen

Step 4: Enroll User

Select Enroll User.

If this is your first time enrolling an employee, be sure to enroll yourself first. Then you’ll be able to enroll other employees.

the enroll user option is at the center of the screen, between reset terminal and settings

Step 5: Enter Employee’s Number

Select Badge Number or Employee ID.
Enter the appropriate value.
Press the green checkmark icon.

the badge number and employee id buttons are at the top of the screen, the value is entered in the field below them, the checkmark icon is on the right side of the screen

Step 6: Enter and Register

Press Register.

the register button is located near the bottom center of the screen

Step 7: Agree and Accept

Invite the employee to read the Biometric Consent Agreement.
Ask them to press CANCEL or ACCEPT.

Please note: Enrollment cannot be completed if the employee does not accept the consent agreement.

cancel and accept are located in the bottom right corner

Step 8: Obtain Employee Photo

Ask the employee to stand directly in front of the clock.
The clock will guide the employee to the correct position.
When the corners of the view finder turn green, ask the employee to look at the camera.

example of an employee looking at the iris time clock camera to check in

Step 9: Save and Finish

To complete the enrollment, press SAVE.

the save button is in the bottom right corner, in the left corner there is a cancel button, and in the center there is a try again button

Best Practices

Environment

Mount the Paychex Iris Time Clock in a temperature-controlled environment, protected from the weather to ensure it performs optimally. The clock works best when mounted in a well-lit environment.

Internet Connection

For the best results, it’s recommended the clock be connected via ethernet or power over ethernet (PoE). If you’re using Wi-Fi, ensure the signal strength is within range of the time clock. If network signal strength is low, consider repositioning the clock or using a Wi-Fi access point.

Employee Recognition

Although the Paychex Iris Time Clock is designed to recognize employees without the removal of personal protective equipment (PPE) or eyeglasses, in an employee’s initial enrollment it’s best if there’s no obstruction of their eyes and face.

Software Updates

At Paychex, we routinely update our software to release new functionality and address critical issues. These updates will occur automatically, usually overnight. If you notice the clock reboot during evening hours, it’s likely we updated its software. Unless something unexpected happens after the reboot, there’s no need to report this.