Alaska

California

  • State Withholding and SUI Resolution

    State Withholding and SUI Resolution

    Paychex was not able to file your wage or quarterly reconciliation return because of the errors listed. Please contact the Tax Service Onboarding Team if you need assistance or want to update your account once the error is resolved.

    Filing ErrorAction Required
    Account cannot be reinstated, Registration Needed.

    The ID number Paychex has on file is inactive or closed.

    Refer to the State Tax ID Registration section > Register New Business for assistance. Notify Paychex to update your account number or remove the agency from Taxpay®.

    Account should not have WHTotalWages.

    The agency determined this account is not subject to SUI or state disability insurance (SDI) and should not be reporting subject wages. If you're reporting wages, work with Paychex to determine if:

    • you need to update your status with the agency, or
    • there are employees that have been reported with the incorrect wage amount on the return.
    Duplicate Submission - An XML return with identical values already exists in the system.Paychex was unable to file your returns because a return has already been submitted for the quarter. If the return submitted was incorrect, please work with Paychex to amend it.
    Invalid Account NumberThe ID number Paychex has on file is invalid. Refer to the State Tax ID Registration section > Finding an Existing ID , or contact the agency for assistance. Once you receive it, provide the ID to Paychex so we can file the return manually.
    Invalid Form Type - If your account is subject to DIVP, then you should use Form DE3D.This account is part of a Disability Insurance Voluntary Plan (DIVP). You'll be responsible for filing the return because Paychex doesn’t support this plan and doesn’t file this return type. If you have questions, please contact the agency to determine how your account is set up.
    Invalid Tax Field: DITaxableWagesYear and DITaxesYear not within limits.

    Or

    Invalid Tax Field: UITaxableWagesYear and UITaxesYear not within limits.    		The agency has determined the information reported is incorrect and requires additional action. Review employees to ensure the correct wages are reported for disability insurance (DI). Work with Paychex to update the incorrect employee (DI) information.
    Invalid Tax Field - DITaxesYear must be zero if account is not subject to DI.According to the agency, the account is not subject to DI taxes, but there is currently DI tax due. Review the account setup and work with your Tax Services Onboarding Team to make corrections.
    Invalid Tax Field - UI Taxes Year must be “zero” if account is not subject to UI.

    According to the agency, the account is not subject to state unemployment insurance (SUI), but is reporting unemployment wages. Work with Paychex to determine which employees’ accounts are set up incorrectly.

    Note: You need to contact the agency to get a new ID number if reporting unemployment wages.

    Invalid Tax Field: TotalIncomeTaxWithheld must be zero if account is not subject to PIT.According to the agency, the account is not subject to personal income tax (PIT) but is reporting PIT wages. Work with Paychex to determine which employees’ accounts are set up incorrectly.
    Invalid Tax Field: WHBalanceDue not equal to TotalContributionsYear - TotalCreditsYear.The agency determined that the withholding amount due is incorrect. If the withholding amounts were reported incorrectly, an amended return may be required.
    Invalid Wage Field: TotalWagesYear less than UI or DI taxable wages.The reported wages subject to UI or SDI are greater than the total wages reported. If the wage amounts were reported incorrectly, an amended return may be required.
    Invalid Wage Field UITaxableWagesYear cannot be greater than 0 if UITaxesYear = 0.The subject wages reported to UI or SDI are greater than the total wages reported. Please work with Paychex to determine which employees are set up incorrectly.

Colorado

  • SUI Resolution

    SUI Resolution

    Employers are required to have an active Colorado Unemployment Insurance account number to file electronically with the Department of Labor and Employment (CDLE).

    Paychex must be authorized as the Third-Party Administrator (TPA) on the account for filing quarterly returns, remitting payments, as well as making any adjustments to returns and payments on your behalf. CDLE refers to this access as the Power of Attorney (POA).

    Filing ErrorAction Required
    Designate Paychex as your TPA.Paychex is not setup as the Third-Party Administrator (TPA) for your account.

    Refer to the State Tax ID Registration section > State Unemployment Insurance (SUI) Registration > Designating Paychex as Your Third-Party Administrator (TPA) for assistance.

    If you don’t submit Paychex as your TPA, we won’t be able to file your return.
    Invalid Employer Account Number.According to the CDLE, the employer account number is invalid.

    Provide Paychex with a valid employer account number or refer to the State Tax ID Registration section > State Unemployment Insurance (SUI) Registration > Register a New Business for assistance with setting up a new account.
    Inactive Employer Account Number.
    OR
    Employer Account {0} is in canceled status.    		According to the CDLE, the employer account number is inactive.

    Contact the agency to reactivate the account or confirm the account is active for the quarter.

    Once the account is active, refer to the State Tax ID Registration section > State Unemployment Insurance (SUI) Registration > Designating Paychex as Your Third-Party Administrator (TPA) to add Paychex as the TPA on your account.

    If registration is required, refer to the State Tax ID Registration section > State Unemployment Insurance (SUI) Registration > Register a New Business for assistance.
    Employer Account {0} is in pending status.The account number Paychex has on file is not active. The registration application hasn’t been finalized at the agency.

    Contact the agency to check the status of you registration to ensure all registration steps are complete.

    Once the account is active, refer to the State Tax ID Registration section > State Unemployment Insurance (SUI) Registration > Designating Paychex as Your Third-Party Administrator (TPA) to add Paychex as the TPA on your account.
    Duplicate returns have been filed with the agency.Contact the agency to receive a copy of the return that was filed. Review the return to determine if it is accurate.

    Notify Paychex if an updated return is required.
    Employee {first or last} Name invalid fileAccording to the CDLE, an Employee’s Name is invalid. Although the return has been accepted by the agency, the employee’s wages have been removed from the return.

    When the employee(s) with the invalid name have been identified, contact your Paychex Service Professional to request an updated return to be file
  • PFML Resolution

    PFML Resolution

    Coming soon!

  • Denver OPT

    Denver OPT

    Coming soon!

Connecticut

Delaware

Florida

  • SUI Resolution

    SUI Resolution

    Paychex was unable to file your state unemployment insurance (SUI) return with the Florida Department of Revenue (DOR) because of the error listed on your email.

    Please contact the Tax Service Onboarding Team for assistance or to update your account once the error is resolved.

    Filing ErrorAction Required
    Duplicate Returns have been filed with the agency.A return for the quarter was already filed. Notify Paychex if we should file the return, or if it was already filed on your behalf.

    Notify the Paychex Tax Services Onboarding Team if a corrected return needs to be prepared and filed
    Inactive AccountThe account number Paychex has on file is inactive.

    A request to update your account status must be submitted online at Request a change on the Florida DOR website. Complete sections 1, 2, 5, and 6.
    Account not on fileThe employer account number Paychex has on file wasn’t found in the agency’s system and registration is required.

    Verify your account number is correct. If registration is required, see the State Tax ID Registration section > Register New Business for assistance.
    Employer Account number XXXXXXX does not match FEIN XXXXXXX

    Or

    Mismatch ID    		The account number on the return doesn’t match what the agency has on file for the current federal ID (FEIN).

    Verify that your account number and FEIN is correct. If registration is required, see the State Tax ID Registration section > Register New Business for assistance.
    Agent not authorized to file on behalf of this client.Paychex is not listed as the third-party administrator (TPA) on your account.

    See the State Tax ID Registration section > Designating Paychex as Your Third-Party Administrator (TPA) for assistance.
    QX Not AvailableContact the agency to request Paychex be granted access to the filing period in question. Once this occurs, Paychex can file your return.


     

Georgia

  • SUI Resolution

    SUI Resolution

    Paychex was unable to file your state unemployment insurance (SUI) return with the Georgia Department of Labor (GDOL) because of the error listed on your email.

    Please contact the Tax Service Onboarding Team if you need assistance or want to update your account once the error is resolved.

    Filing ErrorAction Required
    Duplicate Tax Report and/or Wages Found

    A return for the quarter was already filed. Let Paychex know if we should file the return, or if it was already filed on your behalf.


    Contact the GDOL at 404-232-3245 or email UI Adjudication Section to receive a copy of the filed return. Review the return to determine if it’s accurate and how to avoid this error for future returns.


    Notify the Paychex Tax Services Onboarding Team if a corrected return needs to be prepared and filed

    Employer Number Inactive with Zero Wages

    The account number Paychex has on file is inactive.


    Contact the GDOL by email or call 404-232-3245 to confirm if your business is liable and determine if the account should be reactivated.

    Employer Number Inactive with Wages

    The account number Paychex has on file is inactive.


    Contact the GDOL by email or call 404-232-3245 to confirm if your business is liable and determine if the account should be reactivated

    Employer Number Voided

    The account number Paychex has on file is void and may require additional attention by the client.


    Verify your GDOL ID by using the Employer Dashboard in your Georgia DOL Employer Portal, or you can contact the agency for the information by email, or call 404-232-3245.


    If registration is required, refer to the State Tax ID Registration section > State Unemployment Insurance (SUI) Registration > How to register a new business to register for an account.

    FEIN Does Not Match GDOL Records.

    The federal employer identification number (FEIN) the GDOL has on file doesn’t match Paychex records.


    Verify your FEIN by using the Employer Dashboard in your Georgia DOL Employer Portal, or you can contact the agency for the information by email, or call 404-232-3245.

    No FEIN on file with GDOL

    The federal ID (FEIN) that Paychex has on file doesn’t exist in agency records.


    Contact the agency at 404-232-3245 or by email to update the FEIN and submit any necessary paperwork as requested by the agency. If you need to register with the agency, refer to the State Tax ID Registration section > State Unemployment Insurance (SUI) Registration > How to register a new business.

  • State Withholding Resolution

    State Withholding Resolution

    Paychex couldn’t file your state withholding return with the Georgia Department of Revenue (GDOR) because of errors listed on the email you received. Please contact the Tax Service Onboarding Team if you need assistance or want to update your account once the error is resolved.

    Filing ErrorAction Required
    A return exists for filing period; amended return indicator is set to false.

    Return for the quarter was already filed. Let Paychex know if we should file the return, or if it was already filed on your behalf.

    Contact the GDOR at 877-423-6711 to receive a copy of the filed return. Review the return to determine if it’s accurate and how to avoid this error for future returns.

    Contact the Paychex Tax Services Onboarding Team if a corrected return needs to be prepared and filed.

    Account number XXXXXXXX submitted is invalid.

    The Account Number Paychex has on file is invalid.

    Verify your Employer number by using the Employer Dashboard in your Georgia Tax Center or by contacting the agency at 877-423-6711. Refer to the State Tax ID Registration section > Withholding Registration > Register new business if registration is required.

Illinois

Indiana

Iowa

  • State Withholding Resolution

    State Withholding Resolution

    Paychex wasn’t able to file your IA state withholding return because of the errors listed in your email. Please contact your Paychex Service Professional if you need assistance with updating your account and/or submitting an updated return once the error is resolved.

    If filing an updated return, go to the State Tax ID Registration section > Withholding Registration > and follow the steps for Designating Paychex as Your Third-Party Administrator (TPA).

    Filing ErrorAction Required
    Invalid client permit numberThe account number that Paychex has on file is invalid.

    Contact IDOR to confirm your account number. Refer to the State Tax ID Registration section > Withholding Registration > Register a new business if registration is required.

    Provide your Paychex Service Professional with the new account number if registration is required.

    Also, notify your Paychex Service Professional if you need assistance with filing an updated return.
    Duplicate Returns have been filed with the agency.A return for the quarter was already filed.

    Contact IDOR to receive a copy of the return that was filed. Review the return to determine if it is accurate and how to avoid this error for future returns.

    Contact your Paychex Service Professional if a corrected return needs to be prepared and filed.

    Also, notify your Paychex Service Professional if you need assistance with filing an updated return.
  • SUI Resolution

    SUI Resolution

    Paychex wasn’t able to file your Iowa state unemployment insurance (SUI) return because of the errors listed in your email. Please contact your Paychex Service Professional if you need assistance with updating your account and/or submitting an updated return once the error is resolved.

    Filing ErrorAction Required
    Registration and TPA Required

    The registration is incomplete for the Agency ID that Paychex has on file.

    Contact the agency directly at 888-848-7442 to provide the required information that will complete the registration process.

    Once your registration is complete, follow the steps in the Designating Paychex as your Third-Party Administrator (TPA) section below.

    TPA RequiredPlease see the Designating Paychex as your Third-Party Administrator (TPA) section below.

    Designating Paychex as your Third-Party Administrator (TPA):

    1. Navigate to myIowaUI and sign in.
    2. Once logged in, on the left side of the screen, find My Quick Links.
    3. Select Assign Agent on the left side of your account homepage.
    4. Enter the Agent ID for Paychex, then click Next.
      • Paychex Agency ID #: R2378840
    5. On the next screen, enter the Start Date, then click Next.
      • If desired, leave as today's date.
      • Leave the end date blank.
    6. On the next screen, select Power of Attorney.
      • Select the following roles:
        1. Manage Payments
        2. Submit/Change Wage Detail
        3. View Correspondence
        4. View Transaction History
    7. Click Complete.
    8. Take a screenshot and reply to the email you received with a copy of the confirmation screenshot attached.

Kansas

Kentucky

Maine

  • State Withholding Resolution

    State Withholding Resolution

    Paychex wasn’t able to file your Maine state withholding return because of the errors listed in your email. Please contact your Paychex Service Professional if you need assistance or want to update your account once the error is resolved.

    Filing ErrorError Description / Action Required
    Withholding Account ID is not registered with the State of Maine or is inactive for the filing quarter.

    The Withholding Account ID Paychex has on file wasn’t found in the agency’s system and registration is required.

    Verify that your account number is correct. If registration is required, refer to the State Tax ID Registration section> Withholding Registration > Register a New Business for assistance. Provide your Paychex Service Professional with the new ID number.

    Withholding Account ID is invalid.

    The withholding account ID that Paychex has on file is invalid.

    Verify your withholding account ID contacting the agency at (207) 624-9784. Refer to the State Tax ID Registration section> Withholding Registration > Register a New Business Register New Business if registration is required.

    Provide your Paychex Service Professional with the correct ID number.

  • SUI Resolution

    SUI Resolution

    Paychex wasn’t able to file your Maine state unemployment insurance (SUI) return because of the errors listed in your email. Please contact your Paychex Service Professional if you need assistance with updating your account and/or submitting an updated return once the error is resolved.

    Filing ErrorAction Required
    The EAN provided in the file is invalidThe account number that Paychex has on file is inactive.

    Contact MDOL to confirm if your business is liable and determine if the account should be reactivated. Refer to the the State Tax ID Registration section> State Unemployment Insurance (SUI) Registration > Register a New Business if registration is required.

    Provide your Paychex Service Professional with the new account number if registration was required.
    Duplicate Returns have been filed with the agency.A return for the quarter was already filed.

    Contact MDOL to receive a copy of the return that was filed. Review the return to determine if it is accurate and how to avoid this error for future returns.

    Contact your Paychex Service Professional if a corrected return needs to be prepared and filed.
  • ME PFML Resolution

    ME PFML Resolution

    Filing ErrorAction Required
    The Employer FEIN is not registered with Maine Paid Leave - Registration Needed

    Registration is required for the account number that Paychex has on file.

    Refer to the State Tax ID Registration section > Paid Family Medical Leave (PFML) Registration > Register a New Business.

    Provide your Paychex Service Professional with the new account number.

    The Employer FEIN is not registered with Maine Paid Leave - EIN Verification

    The Federal Employer Identification Number (FEIN / EIN) that Paychex has on file doesn’t match the EIN the agency has in their system.

    Contact MDOL to verify the EIN that the agency has on file. Please work with the agency to update the FEIN in their system.

    If Paychex has the incorrect FEIN on file, contact your Paychex Service Professional for assistance with updating the FEIN and provide a new copy of the Reporting Agent Authorization. 

    Your Paychex Service Professional can also assist with any corrected return that needs to be prepared and filed.

Maryland

  • SUI Resolution

    SUI Resolution

    All Taxpay clients are required to have an active Maryland SUI identification number to file electronically with the Maryland Department of Labor.

    If you get information from the agency, be sure to provide the Tax Services Onboarding Team with this account information to ensure that your Paychex account is up-to-date. We can also assist with remitting any missing returns and payments.

    Filing ErrorAction Required
    Employer status for this employer is pending. Wage reports cannot be accepted by the agency while the status is pending

    The employer status for this employer is cancelled. Wage reports cannot be accepted by the agency while the status is cancelled    		The account number Paychex has on file is not active. The registration application hasn’t been finalized at the agency.

    Refer to the State Tax ID Registration section > State Unemployment Insurance (SUI) Registration > BEACON account registration to complete the registration process or contact the agency at 410-949-0033 to check the status of your registration.

    Be sure to provide this information to Paychex to make sure your account is up to date.
    The employer is not active for the reporting period listed in the record, or

    the employer does not have an experience rate for the reporting period listed in the record    		The account number Paychex has on file is inactive.

    Please confirm if your business is liable and see the State Tax ID Registration section > State Unemployment Insurance (SUI) Registration > Reactivating an existing account for account reactivation instructions.
    The employer is not liable for the reporting periodAccording to the agency, the client is not liable for the reporting period filed.

    Contact the agency at 410-949-0033 to determine if the account is active and if the business should be liable for the quarter filed.
    The employer ID has a valid format but does not exist in the systemThe employer ID number Paychex has on file is incorrect.

    MD SUI Employer ID format: XXXXXXXXXX (10 digits).

    Contact the agency at 410-949-0033, or refer to Accessing the Employer ID Number to access the account number in BEACON 2.0.

    If you’ve been found liable for the quarter, contact Paychex.
    The employer FEIN listed is not associated with the employer ID listed in the agency's records.

    The federal ID (FEIN) that Paychex has on file doesn’t match the FEIN the agency has on record.
     

    If the agency has the incorrect FEIN, contact the agency at 410-949-0033 to update the FEIN and submit any necessary paperwork as requested by the agency.

    Be sure to provide the Paychex with this account information to ensure that your Paychex account is up to date.

    An original wage report for this employer and quarter has already been submitted. Another original cannot be filed.

    Or

    This Employer wage report is a duplicate of a file that has already been processed.    		Return for the quarter end was already filed.

    Contact the agency at 410-949-0033 to receive a copy of the return that was filed. Review the return to determine if it is accurate and how to avoid this error for future returns.

    Contact the Paychex Tax Services Onboarding Team if a corrected return needs to be prepared and filed.

    If you need Paychex to submit an updated return, refer to the State Tax ID Registration section > State Unemployment Insurance (SUI) Registration > Designating Paychex as Your Third-Party Agent (TPA).
    A No Wage Report cannot be filed for this quarter because wages were paid in this quarter based on information received during account registration.The agency has records on file indicating wages should be reported for the quarter.

    Contact the agency at 410-949-0033 for assistance with determining if wages should have been filed or a No Wage Report is required.

    Be sure to provide the Paychex with this account information.
    This quarter is currently under agency review. Wage amendments for this quarter cannot be submitted until the agency review is completed.The agency has placed the account under review for unspecified reasons.

    Please contact the agency at 410-949-0033 to determine the cause of the account review and how to resolve the error.

    Once your account status is active, provide Paychex with this information to ensure that your account is up to date. We can also assist with remitting any missing returns and payments.

Massachusetts

  • PFML Resolution

    PFML Resolution

    Paychex was not able to file your Paid Family and Medical Leave (PFML) return because of the errors listed. Please contact the Tax Service Onboarding Team if you need assistance or want to update your account once the error is resolved.

    Filing ErrorAction Required
    No account was found for the ID and required registration information is missing.You are not registered with this agency. To register for MA PFML, refer to the State Tax ID Registration section > Paid Family Medical Leave (PFML) Registration > How to register.

    If you don’t submit an ID to the Paychex Tax Service Onboarding Team, we won’t be able to file your return, so we will need to cancel you from Taxpay services for this agency.
    Duplicate Returns have been filed with the Agency

    Return was already filed.

    Contact the agency at 833-344-7365 to receive a copy of the return that was filed. Review the return to determine if it is accurate and how to avoid this error for future returns.

    Contact the Paychex Tax Services Onboarding Team if a corrected return needs to be prepared and filed.
     

    If you need Paychex to submit an updated return, refer to TPA Access.

    Inactive AccountYour account may have been closed with this agency. To register for MA PFML, refer to the State Tax ID Registration section > Paid Family Medical Leave (PFML) Registration > How to register.

    If you don’t submit an ID to the Paychex Tax Service Onboarding Team, we won’t be able to file your return and we will cancel you from the Taxpay services for this agency.
  • SUI Resolution

    SUI Resolution

    Paychex wasn’t able to file your Massachusetts (MA) state unemployment insurance (SUI) return with the Department of Unemployment Assistance (DUA) because of the errors listed. Please contact the Tax Service Onboarding Team if you need assistance or want to update your account once the error is resolved.

    According to the Massachusetts (MA) Division of Unemployment Assistance (DUA), the account is inactive and returns are no longer required. Confirm with the agency at 617-626-5050 if a SUI account is required. Please notify the Tax Service Onboarding Team to update your account number or remove the agency from Taxpay®.

    Filing ErrorAction Required
    TPA Not Authorized to submit for EANPaychex is not setup as the TPA (third-party administrator) for your account.

    To set up Paychex as your TPA, refer to the State Tax ID Registration section > State Unemployment Insurance (SUI) Registration > Designating Paychex as Your TPA.

    If you don’t submit Paychex as your TPA, we won’t be able to file your return, so we will cancel you from Taxpay services for this agency.
    Duplicate returns have been filed with the agency.Contact the agency at 617-887-6367 to receive a copy of the return that was filed. Review the return to determine if it is accurate and how to avoid this error for future returns.

    If you need Paychex as TPA, refer to the State Tax ID Registration section > State Unemployment Insurance (SUI) Registration > Designating Paychex as Your TPA.
    Employer XX-XXX-X is InactiveAccording to the Massachusetts (MA) Division of Unemployment Assistance (DUA), the account is inactive and returns are no longer required. Confirm with the agency at 617-626-5050 if a SUI account is required. Please notify the Tax Service Onboarding Team to update your account number or remove the agency from Taxpay®.
    Employer XX-XXX-X is being Audited.Contact the MA DUA at 617-626-5050 to determine the reason for the audit and what action is required.
    Wage report submitted prior to subject dateAccording to the agency, Paychex is attempting to file prior to the Start Date.

    Contact the agency at 617-887-6367 to update the Start Date for the current filing period.
    Invalid Employer IDAccording to the agency, the Employer ID (Agency ID) is invalid.

    Verify that the Employer ID is correct. If registration is required, refer to the State Tax ID Registration section > State Unemployment Insurance (SUI) Registration > Register a New Business to register for an account.
    Cannot Change Wages on PeriodThe agency has placed this account on hold because it is currently undergoing a business transfer or audit. A return needs to be filed once the agency releases the hold on the account.

    Contact the agency at 617-626-5050 to determine the cause of the account hold.

    Once the account status is active, provide Paychex with this information to ensure your account is up to date. We can also assist with remitting the missing return and payment.
    Mismatch IDAccording to the agency, the Employer ID (Agency ID) and FEIN don’t match their system.

    Confirm the Employer ID and FEIN with the agency at 617-626-505. Provide the Tax Service Onboarding Team with the Employer ID and FEIN that should match the agency’s system.
  • State Withholding Resolution

    State Withholding Resolution

    Paychex wasn’t able to file your MA state withholding return because of the errors listed. Please contact the Tax Service Onboarding Team if you need assistance or want to update your account once the error is resolved.

    Filing ErrorAction Resolution
    FEIN: XXXXXXXXX] No account was found for the ID and required registration information is missing.Employer is not registered with MA state withholding agency. You need to register for an account. To register for MA state withholding ID, refer to the State Tax ID Registration section > Withholding Registration > How to register for an account.

    If you don’t submit an ID to the Tax Service Onboarding Team, we won’t be able to file your return, so we will need to cancel you from Taxpay services for this agency.
    [Period: XX/XX/XXXX] Duplicate return for the Customer and Filing Period.Contact the agency at 800 332-2733 to receive a copy of the return that was filed. Review the return to determine if it is accurate and how to avoid this error for future returns.

    Contact the Paychex Tax Services Onboarding Team if a corrected return needs to be prepared and filed.

    If you need Paychex to submit an updated return, refer to the State Tax ID Registration section > Withholding Registration > Designating Paychex as Your Third-Party Administrator (TPA).

Michigan

  • SUI Resolution

    SUI Resolution

    Paychex wasn't able to file your Michigan (MI) state unemployment insurance (SUI) return with the Michigan Unemployment Insurance Agency (UIA) because of the errors listed in your email. Please contact the Tax Service Onboarding Team for assistance and/or to update your account once the error is resolved.

    Filing ErrorError Description / Action Required
    FEIN is invalid or Employer is not registered with UIA

    The federal employment insurance number (FEIN) that Paychex has on file does not match the MI UI records.

     

    Contact the agency at 855-484-2636 (option 5) or email [email protected] for assistance with the FEIN discrepancy. If registration is required, refer to the State Tax ID Registration section > State Unemployment Insurance (SUI) Registration > Register a New Business.

    UIA number is invalid or not associated to the Employer

    According to the MI UI, the SUI account is invalid.

     

    Refer to the main screen of your MiLogin for Business account to verify that the UIA is correct. If registration is required, refer to the State Tax ID Registration section > State Unemployment Insurance (SUI) Registration > Register a New Business.

    Paychex is not authorized to file a report for Record Number.

    Paychex is unable to access the account. This could be due to the UIA having a terminated or closed status.

     

    Contact the agency at 855-484-2636 (option 5) or email [email protected] for assistance. If registration is required, refer to the State Tax ID Registration section > State Unemployment Insurance (SUI) Registration > Register a New Business.

    The employer is Inactive/Terminated and cannot submit wages.

    The Employer Account Number Paychex has on file is inactive and returns are no longer required.

     

    If this is incorrect, please verify the Agency ID is correct and contact the agency at 855-484-2636, option 5, to ensure you reinstate your account.

    Duplicate returns have been filed with the agency.

    Contact the agency at 855-484-2636, option 5, to receive a copy of the return that was filed. Review the return to determine if it is accurate and how to avoid this error for future returns.

     

    If you need Paychex as TPA, refer to the State Tax ID Registration section > State Unemployment Insurance (SUI) Registration > Designating Paychex as Your Third-Party Administrator (TPA).

Minnesota

  • SUI Resolution

    SUI Resolution

    Paychex wasn’t able to file your MN state unemployment insurance (SUI) return because of the errors listed. Please contact the Tax Service Onboarding Team if you need assistance or want to update your account once the error is resolved.

    Filing ErrorAction Required
    Registered (Non-Liable)Indicates the employer has successfully registered with the agency but did not notify them of the date they started paying covered wages.

    If the account has paid wages covered by unemployment law, contact Minnesota SUI at 651-296-6141 to update your account with the date of first covered wages.
    TerminatedIndicates that the employer has closed their account.

    If the account has resumed activity, please reinstate your account in Minnesota DEED Employer Self-Service. Refer to the State Tax ID Registration section > State Unemployment Insurance (SUI) Registration > Reinstating an employer account.
    Employer Account Number does not exist.The ID number listed is not a valid Minnesota DEED account ID.

    Please confirm that the registration has been completed and that the eight-digit account number (including leading zeroes) assigned by the agency has been updated with Paychex. Refer to the State Tax ID Registration section > State Unemployment Insurance (SUI) Registration > Confirming registration status and ID number.
    TPA assignment cannot be madePlease contact Minnesota SUI at 651-296-6141 for more information about why Paychex can’t add you to our bulk filer Third-Party Administrator (TPA) authorization. Refer to the State Tax ID Registration section > State Unemployment Insurance (SUI) Registration > Designating Paychex as Your Third-Party Administrator (TPA).
  • State Withholding Resolution

    State Withholding Resolution

    Paychex was not able to file your quarterly return due to the errors listed. If you need assistance or want to update your account once you resolved the error with the agency, contact the Tax Service Onboarding Team. You can contact the agency at 651-282-9999.

    If you need Paychex to file an updated or late return on your behalf, contact the agency at 651-282-9999 to add Paychex as a bulk filer.

    Filing ErrorAction Required
    Duplicate Returns have been filed with the AgencyReturn for Quarter Ending XX/XX/XXXX was already filed. Let Paychex know if we should file the return, or if it was already filed on your behalf.

    Contact the agency at 651-282-9999 to receive a copy of the return that was filed. Review the return to determine if it is accurate and how to avoid this error for future returns.

    Contact the Paychex Tax Services Onboarding Team if a corrected return needs to be prepared and filed.
    Incorrect Taxpayer ID# or Invalid Account NumberThe Minnesota Department of Revenue (DOR) account status is incomplete or has incorrect information. Contact the agency to update your registration status.
    The Third-Party Bulk Filer must be registered as the filer for this Client with the Minnesota Department of Revenue or Existing client of another bulk filerPaychex is not setup as the bulk filer with the agency. Contact the agency to verify your account is in good standing and the agency adds Paychex as the third-party bulk filer.

    Attempting to file a return prior to the start date

    or

    does not have an active account for the begin date selected.

    		Contact the agency at 651-282-9999 to update the Start Date for the current filing period. Once complete, contact Paychex if you would like us to file a late return.
    Attempting to file a return prior to the start date or Failed upload/Period End not availableContact the agency to request Paychex be granted access to the filing period in question. Once this occurs, we can register the client to the bulk filing list.
    Wages paid total is missing or invalidThe wages listed on your return do not match what the agency has on file. Work with Paychex to research this issue.

Mississippi

Nebraska

Nevada

  • SUI Resolution

    SUI Resolution

    Taxpay clients are required to have an active Nevada state unemployment insurance (SUI) identification number and to file electronically with the Nevada (NV) Department of Employment, Training and Rehabilitation (DETR). Please contact the Tax Services Onboarding Team if you need assistance or want to update your account once the error is resolved.

    Modified Business Tax (MBT)

    For Paychex to remit payments and returns for NV MBT, your Nevada SUI account must be registered with the agency and live on the Taxpay service. Paychex can’t remit MBT returns on your behalf to the Nevada until this error is resolved.

    Error DescriptionAction Required
    The employer account is not active in our system for Quarter MM/YYYY, FEIN XX-XXXXXXX and Account Number XXXXXXXXX.

    or

    Employer not Active for the reported Qtr/Year.    		The account number Paychex has on file is inactive.

    If your federal ID (FEIN) was previously registered with NV DETR, please contact the agency for assistance with reactivating your account with the agency.

    If a new account is required (FEIN was not previously registered), please follow the New Business Registration instructions found under the State Tax ID Registration section > State Unemployment Insurance (SUI) Registration.
    FEIN XX-XXXXXXX and Account Number XXXXXXXXX are not valid.The account number Paychex has on file is invalid.

    Please refer to NV DETR Employer Self Service (ESS) Employer Summary screen to verify the nine-digit account number (XXXXXXX.XX) that Paychex has on file is correct. Contact the agency at 775- 684-6310 if further assistance is required.

    Provide the Tax Services Onboarding Team with your correct SUI ID to ensure that your Paychex account is up to date. We can assist with remitting any missing returns and payments.
    Duplicate Returns have been filed with the AgencyReturn for Quarter Ending XX/XX/XXXX was already filed. Let Paychex know if we should file the return, or if it was already filed on your behalf.

    Contact the agency at 775-684-6310 to receive a copy of the return that was filed. Review the return to determine if it is accurate and how to avoid this error for future returns.

    Contact the Tax Services Onboarding Team if a corrected return needs to be prepared and filed.
    FEIN and Account Number did not match

    The account number and federal ID (FEIN) Paychex has on file does not match the information the agency has on record. 

    Account reactivation

    Please contact the agency for assistance with reactivating your account with the agency to confirm the status of your employer registration application.

    If you no longer have employees to report, please contact the Tax Services Onboarding Team for assistance with removing the agency from Taxpay.

    Tip Wages cannot be greater than gross wagesAccording to the agency, tips cannot be greater than wages.

    Please work with the Tax Services Onboarding Team to research this issue.
    Account on Active Administrative HoldThe agency has placed the account on hold for unspecified reasons.

    Please contact the agency at 775-684-6310 to determine the cause of the administrative hold and how to resolve the error.

    Once the hold has been lifted, contact the Tax Services Onboarding Team with updates. We can also assist with remitting any missing returns and payments.

New Mexico

  • SUI Resolution

    SUI Resolution

    Paychex couldn’t file your New Mexico state unemployment insurance (SUI) return because of the errors listed on your email. Please contact the Tax Service Onboarding Team for assistance or to update your account once the error is resolved.

    Filing ErrorAction Required
    Original Employment and Wage Detail Report for this year #### and quarter # has already been submitted.Return for the Quarter Ending was filed.

    Refer to your Unemployment Insurance (UI) Tax System account or contact the agency at 877-664-6984 to receive a copy of the return s filed. Review the return to determine if it is accurate.

    Notify the Paychex Tax Services Onboarding Team if a corrected return needs to be prepared and filed.
    TPA Not Authorized to submit for EAN

    Or

    The Agent 500000016 is Unauthorized to Submit Wages for Employer ######## Unit 1

    Or

    Agency not authorized to submit Wages    		You haven’t assigned Paychex the required TPA roles on the agency website.

    See the State Tax ID Registration section > State Unemployment Insurance (SUI) Registration > Designating Paychex as your Third-Party Administrator (TPA) for instructions.
    Employer ######## is InactiveThe Employer Account Number Paychex has on file is inactive and returns are no longer required.

    If this is incorrect, please verify the Agency ID is correct and contact the agency at 877-664-6984 to ensure you reinstate your account.
    Rate not found for XXXXXXXX and year XXXX.The Employer Account Number (EAN) Paychex has on file is listed as Terminated with the agency.

    If this is incorrect, please verify the EAN (agency ID) is correct and contact the agency at 877-664-6984 to ensure you reinstate your account.
    Invalid Employer IDAccording to the agency, the Employer ID (Agency ID) is invalid.

    Verify that the Employer ID is correct. If registration is required, refer to the State Tax ID Registration section > State Unemployment Insurance (SUI) Registration > Register a new business to register for an account.

New York

  • SUI Resolution

    SUI Resolution

    Paychex hasn’t received your New York (NY) state unemployment insurance (SUI) ID number. We’re unable to file your quarterly NYS-45 returns on your behalf without the ID. Since this return reports both SUI and state withholding, we will not be able to file these taxes on your behalf.

    Action required

    1. Complete the New York registration process as outlined in the State Tax ID Registration section > Withholding and State Unemployment Insurance (SUI) Registration.
       
    2. Provide us with your NY SUI ID number as soon as you receive it.
       
    3. Compete the New York Power of Attorney (POA) form.
       
    4. Send an email to the Tax Services Onboarding Team with the ID and completed POA. Include your full Paychex client number in the email.

Ohio

  • SUI Resolution

    SUI Resolution

    Paychex wasn’t able to file your state unemployment insurance (SUI) return with the Ohio Department of Job and Family Services (ODJFS) because of the errors listed. Please contact your Paychex Service Professional if you need assistance or want to update your account once the error is resolved.

    Paychex will need to submit another return or adjust a return that has already been submitted for the quarter. Be sure to assign Paychex as your TPA using the State Tax ID Registration section > State Unemployment Insurance (SUI) Registration > Designating Paychex as Your Third-Party Administrator (TPA) instructions.

    Filing ErrorAction Required

    Another file is in progress for same reporting period.


    Or


    Wages for year/quarter are already filed.


    Or


    A no wage report is not allowed when wages are already reported for the quarter.

    A return for the quarter was already filed. Let Paychex know if we should file the return, or if it was already filed on your behalf.


    Contact the ODJFS to receive a copy of the return that was filed. Review the return to determine if it is accurate and how to avoid this error for future returns.


    Contact your Paychex Service Professional if a corrected return will need to be prepared and filed on your behalf.

    Employer ID does not exist.

    The account number that Paychex has on file is not registered with ODJFS.

     

    Verify that your account number is correct. If registration is required, see the State Tax ID Registration section > State Unemployment Insurance (SUI) Registration > Register a new business for instructions.

     

    For non-PEO employers, click here to provide Paychex with an updated Employer Account Number.

    Employer is not Active for the reporting period.

    The account number that Paychex has on file is inactive.


    Contact the ODJFS to reinstate your account. If registration is required, refer to the State Tax ID Registration section > State Unemployment Insurance (SUI) Registration > Register a new business for instructions.


    Contact your Paychex Service Professional if a corrected return will need to be prepared and filed.

    The employer is not liable for the reporting period.

    According to ODJFS, you are not liable for the reporting period filed.


    Contact the ODJFS to determine if the account is active and if the business should be liable for the quarter filed.

    Employer account number does not match with the employer record.

    The federal employer identification number (FEIN) associated with your account is different than what Paychex has on file.


    Verify that your ODJFS account number and FEIN are correct. If registration is required, see the State Tax ID Registration section > State Unemployment Insurance (SUI) Registration > Register a new a business for instructions.

     

    For non-PEO employers, click here to provide Paychex with an updated Employer Account Number.

    Employer ID is invalid.

    The account number that Paychex has on file is invalid.

     

    Refer to your SOURCE account or contact the ODJFS to verify if the ID number is correct and active.

     

    For non-PEO employers, click here to provide Paychex with an updated Employer Account Number.

  • State Withholding Resolution

    State Withholding Resolution

    Paychex wasn’t able to file your state withholding return with the Ohio Department of Taxation (DOT) because of the errors listed on the email you received. Please contact the Paychex Tax Services Onboarding Team if you need assistance or want to update your account once the error is resolved.

    Paychex will need to submit another return or adjust a return that has already been submitted for the quarter. Be sure to assign Paychex as your TPA using the the State Tax ID Registration section > Withholding Registration > Designating Paychex as Your Third-Party Administrator (TPA) instructions.

    Filing ErrorError Description / Action Required:

    There is an issue with the Withholding Account being used. Please verify that the Federal Employer Identification Number associated with the account is correct and resubmit.


    Or


    Based on account number and name the FEIN should be XXXXXXXXX

    The federal employer identification number (FEIN) associated with your DOT account is different than what Paychex has on file.


    Verify that your account number and FEIN are correct. If registration is required, see the State Tax ID Registration section > Withholding Registration > Register a new business.

    State EIN is Required


    Or


    Name and FEIN are not on file

    The state employer identification number (EIN) that Paychex has on file is not registered with DOT.


    Verify that your account number is correct. If registration is required, see the State Tax ID Registration section > Withholding Registration > Register New a Business.

    Amended must be indicated when a return of this type period and account number has already been filed.
     

    Or
     

    You cannot file two of the same report for the same account and reporting period in the same day.

    Return for quarter ending XX/XX/XXXX was already filed. Let Paychex know if we should file the return, or if it was already filed on your behalf.


    Contact DOT at 888-405-4039 to receive a copy of the return that was filed. Review the return to determine if it is accurate and how to avoid this error for future returns.


    Contact the Paychex Tax Services Onboarding Team if a corrected return needs to be prepared and filed.

    The Withholding Account number being used must be active during the intended filing period.

    The account number that Paychex has on file is inactive.


    Contact DOT at 888-405-4039 to reinstate your account. If registration is required, see the State Tax ID Registration section > Withholding Registration > Register New a Business for instructions.

Oklahoma

  • SUI Resolution

    SUI Resolution

    Paychex was unable to file your Oklahoma state unemployment insurance (SUI) return with the Oklahoma (OK) Employment Security Commission (ESC) because of the error listed on your email.

    Please contact the Tax Service Onboarding Team for assistance or to update your account once the error is resolved.

    Filing ErrorAction Required
    The Oklahoma Account Number shows as being terminated in our system.The account number Paychex has on file is terminated or invalid.

    Verify your account number is correct. If registration is required, see the State Tax ID Registration section > State Unemployment Insurance (SUI) Registration > Register new business.
    The Oklahoma Account Number must match a valid account number in our system.The account number Paychex has on file is invalid.

    Verify that your account number is correct. If registration is required, see the State Tax ID Registration section > State Unemployment Insurance (SUI) Registration > Register new business.
    Federal EIN must match the FEIN number related to the Oklahoma Account Number in our system.The agency has a different federal (FEIN) associated with your account than what Paychex has on file.

    Verify your account number is correct. If registration is required, see the State Tax ID Registration section > State Unemployment Insurance (SUI) Registration > Register new business.
    UI Tax Rate must be numeric and must match your current Account Rate.

    The agency has a different SUI rate associated with your account than what Paychex has on file.

    Verify that your UI rate by logging into your EZ Tax Express account. Go to:

    • Employer Account Management
    • View Account Information-
    • Employer

    Or you can contact the agency at 405-552-6799.

    A Contribution Report has already been filed for the Quarter/Year.Return for the quarter ending was already filed by someone other than Paychex.

    Contact the agency at 405-552-6799 to receive a copy of the return filed. Review the return to determine if it is accurate and how to avoid this error for future returns.
    State Quarter UI Taxes Due in the 'T' record must match Contributions Due computed by OESC. The value in the file must be numeric and right justified.The amount due on the return doesn't match the amount the agency calculated, please contact the agency at 405-557-5452 to resolve the discrepancy.
  • State Withholding Resolution

    State Withholding Resolution

    Paychex was unable to file your Oklahoma state withholding return with the Oklahoma (OK) Tax Commission because of the error listed on your email.

    Please contact the Tax Service Onboarding Team for assistance or to update your account once the error is resolved.

    Filing ErrorAction Required
    A return has already been submitted for this periodA return for the quarter was already filed. Notify Paychex if we should file the return, or if it was already filed on your behalf.
    The account number is not validThe account number Paychex has on file is terminated or valid.

    Verify your account number is correct. If registration is required, see the State Tax ID Registration section > Withholding Registration > Register new business.
    Period indicated on the return is not a valid period or the account may be closedThe account number Paychex has on file is not active with the agency.

    Verify your account number is correct. If registration is required, see the State Tax ID Registration section > Withholding Registration > Register new business.

Pennsylvania

  • State Withholding Resolution

    State Withholding Resolution

    Paychex wasn’t able to file your state withholding return with the Pennsylvania Department of Revenue (DOR) because of the errors listed on the email you received. Please contact the Tax Services Onboarding Team if you need assistance or want to update your account once the error is resolved.

    Paychex will need to submit another return or adjust a return that has already been submitted for the quarter. Be sure to assign Paychex as your TPA using the State Tax ID Registration section > Withholding Registration > Designating Paychex as your Third-Party Administrator (TPA) instructions.

    Filing ErrorAction Required
    Business not registered for Provided Entity ID

    or

    No account registered for provided Entity ID    		The Entity ID Paychex has on file is not registered with the agency.

    Verify that your account number and federal ID (FEIN) is correct. If registration is required, see the State Tax ID Registration section > Withholding Registration > Register new business.
    Entity ID and/or Account ID invalid or not provided

    or

    Entity ID, ID Type, and Account ID do not match an existing account in the system.    		The Entity ID, ID Type and/or Account ID that Paychex has on file is invalid.

    Verify your Entity ID, ID Type and Account ID in your myPATH account or contact the agency at 717-787-1064. See the State Tax ID Registration section > Withholding Registration > Register new business if registration is required.
    Multiple accounts for Entity ID existAccording to the agency, multiple active entities and/or accounts exist for the information Paychex has on file.

    Contact PADOR at 717-787-1064 to determine why multiple entity ID's (FEIN/SSN) and/or accounts exist.
    Non-Employer Withholding Account ID providedThe account ID Paychex has on file is for an Other Income or Retirement Withholding Account, which will prevent us from filing your W-2s at the end of the year.

    See Register a new business to register your business for a withholding account.
    The account has been ceased with the Department of Revenue and is not eligible to file for this period.

    The account number that Paychex has on file is listed as terminated and no longer needs to file returns.

    If this is incorrect and your account should be active, see the Reinstate an Account to reinstate the account.

  • SUI Resolution

    SUI Resolution

    Coming soon!

South Carolina

  • State Withholding Resolution

    State Withholding Resolution

    Employers are required to have an active South Carolina state withholding account number to file electronically with the South Carolina Department of Revenue (DOR).

    Paychex must be authorized as the Third-Party Administrator (TPA) on the account for making any adjustments to returns and payments on your behalf.

    Register a new business

    1. Go to the MyDORWAY Businesss Tax Application.
    2. Complete the application.
    3. Your application may take up to five (5) days to be processed. You’ll receive an email when your application has been approved.
      • Withholding tax ID number format: XXXXXXXXX (9-digit number)
        • SC DOR refers to this ID number as the Withholding File Number
    4. Enter your new account number in Paychex Flex® to ensure your account is updated and email your Registration Confirmation document to your Paychex Service Professional.
    5. Authorize Paychex as your Third-Party Administrator.
      • Refer to the State Tax ID Registration section > Withholding Registration > Designating Paychex as your Third-Party Administrator (TPA) for instructions.

    Designating Paychex as your Third-Party Administrator (TPA)

    1. Complete the Power of Attorney (POA) form.
    2. Email your registration confirmation and POA form to your Paychex Service Professional.

    Additional resources

  • SUI Resolution

    SUI Resolution

    Coming soon!

Tennessee

Texas

  • SUI Resolution

    SUI Resolution

    Paychex was unable to file your Texas state unemployment insurance (SUI) return.

    All Taxpay clients are required to have an active and liable Texas Workforce Commission (TWC) SUI ID and an online account in the UI Tax System to comply with electronic filing requirements.

    If you get information from the agency, be sure to provide the Tax Services Onboarding Team with this account information to ensure that your Paychex account is up to date. We can also assist with remitting any missing returns and payments.

    Error DescriptionError Description / Action Required
    ACCOUNT NOT ON EMFThe employer account number that Paychex has on file was not found in the agency’s records. Account registration is required.

    Complete the TWC Unemployment Tax Registration.

    Be sure to provide the Paychex Tax Services Onboarding Team with this account information to ensure that your Paychex account is up-to-date. We can also assist with remitting any missing returns and payments.
    LIABLE - INACTIVEThe employer account number that Paychex has on file is inactive.

    Contact the agency directly to reinstate the account by phone at 1-800-832-9394, option 1 or email. If a new account is needed, complete the TWC Unemployment Tax Registration.

    Be sure to provide the Paychex Tax Services Onboarding Team with this account information to ensure your Paychex account is up-to-date. We can also assist with remitting any missing returns and payments.
    LIABLE - TERMINATEDThe employer account number that Paychex has on file is listed as terminated and no longer needs to file returns.

    If this is incorrect and your account should be active, contact the agency directly to reinstate the account by phone at 1-800-832-9394, choose option 1 or email.

Vermont

Washington

  • PFML Resolution

    PFML Resolution

    Error DescriptionAction Required
    Employer not found using ubi '#########', customerid C#########, ein '', employerId ''

    or

    Employer or elective coverage not found using ID Number

    The Employer Account Number (EAN) Paychex has on file is invalid.

    Verify the EAN is correct. If registration is required, refer to the State Tax ID Registration section > Paid Family Medical Leave (PFML) Registration > Apply for a new/reactivating a business license.

    Duplicate Returns have been filed with the agency

    The return for the current quarter was already filed. 

    Contact the agency at 833-717-2273 to receive a copy of the return that was filed. Review the return to determine if it is accurate.

    Contact the Paychex Tax Services Onboarding Team if a corrected return needs to be prepared and filed.

  • SUI Resolution

    SUI Resolution

    Paychex couldn’t file your state unemployment insurance (SUI) return because one of the following errors returned by the tax agency. Please contact the Tax Service Onboarding Team if you need assistance or to update your Paychex account once the error is resolved.

    Error DescriptionAction Required
    The ES Reference Number ###### ## # associated with this report is not valid or does not match an active business in our records.The Employer Account Number that Paychex has on file is invalid.

    Contact the agency at 360-705-6705 to verify the Employment Security (ES) Reference number that is associated with your Unified Business Identifier (UBI) number is correct.

    Provide Paychex with the correct ID number.
    The Federal ID Number (FEIN) reported for the employer does not match ESD's records.The agency has a different FEIN associated with the WA SUI ID (UBI) that Paychex has on file.

    Contact the agency at 360-705-6705 to verify the FEIN that is associated with your UBI number.

    Notify Paychex once the issue has been resolved with the agency.
    The Unified Business Identifier (UBI Number) reported for the employer does not match ESD records.The UBI number that Paychex has on file is not valid.

    Verify that your UBI number is correct. If registration is required, refer to the State Tax ID Registration section > State Unemployment Insurance (SUI) Registration > Applying for a new/reactivating a Business License instructions.
    Reported value is 20XX. A quarterly report may not be submitted for a quarter prior to Month, Day, Year, the Liable Date for this business. This data must be corrected before submitting the report.According to the agency’s records, you aren’t liable for the for the current quarter.

    Contact the agency at 360-705-6705 to confirm your liability and if a return is required for the current quarter.

    Notify Paychex if you are liable.
    A quarterly report for Company Name (ES Reference) has already been filed for # Quarter Year, an additional report cannot be accepted.

    Or

    A filing for this employer/quarter/year is in process    		Return for the Quarter Ending was already filed by someone other than Paychex.

    Contact the agency at 360-705-6705 to receive a copy of the return that was filed. Review the return to determine if it is accurate and how to avoid this error for future returns.

    Contact Paychex if a corrected return needs to be prepared and filed.

    According to our records, ESD Number XXXXXXXXXXXX is not active and liable for quarter X, YYYY reporting. This data must be corrected.

    Or

    Registration information required to determine the UI Tax Rate and EAF Rate for this account is missing.

    		The UBI number that Paychex has on file is not active.

    Verify that your UBI number is correct. If registration is required, refer to the State Tax ID Registration section > State Unemployment Insurance (SUI) Registration > Applying for a new/reactivating a Business License instructions.

    Notify Paychex once the issue has been resolved with the agency.
  • Labor and Industries Resolution

    Labor and Industries Resolution

    Error DescriptionAction Required
    Paychex has not been assigned TPA for this AccountPaychex is not set up as a Third-Party Administrator access (TPA) on your Washington L&I account.

    Complete the Washington L&I authorization form and email the form to [email protected].
    Invalid ID The account number that Paychex has on file is invalid.

    Refer to your My L&I account or contact the agency at 360-902-4817 to verify if the ID number is correct and active.
    Duplicate Returns have been filed with the agencyThe return for the current quarter was already filed.

    Refer to your My L&I account or contact the agency at 360-902-4817 to receive a copy of the return that was filed. Review the return to determine if it is accurate.

    Contact the Paychex Tax Services Onboarding Team if a corrected return needs to be prepared and filed.
    Inactive as of MM/DD/YYYYThe account number that Paychex has on file is inactive for the quarter.

    If you have active employees, contact the agency at 360-902-4817 update the account status to Active.

    Notify the Paychex Tax Services Onboarding Team if you have reactivated your account.
    The rate that WA LNI has is higher than what Paychex has

    The rate that WA LNI has is higher than what Paychex has.

    Refer to your My L&I account or contact the agency at 360-902-4817 to confirm the rate that the agency has on file for your account.

    Be sure to provide the Paychex Tax Services Onboarding Team with the correct rate for your account.