IBC Messenger

Courier Company Finds Payroll Service Delivers Personal Touch

Lily Mesa, CFO of IBC Messenger, has an accounting background and a penchant for details. After trying a number of payroll software solutions and vendors that failed to meet expectations, she switched to Paychex. As a result, she saves more than 200 hours a year on tedious admin tasks, while leveraging Paychex for all the HR needs and questions she and her husband encounter in their courier business.

Challenge

A CPA, Lily Mesa handles the accounting for IBC Messenger. Five years ago, as the company was growing, the process of managing weekly payroll was “significantly problematic” she said, describing struggles with other software solutions and payroll processing companies that “were not dependable at all.”

How Paychex Helped

Once she discovered Paychex, Lily’s problems with payroll eased. Today, a weekly payroll process that used to take three to five hours now takes 10 minutes using Paychex Flex® Pro, saving some 200 hours a year, she says. Same-day processing and on-demand payment options can further streamline how quickly employees receive their pay.

Success Strategy

Lily's confidence has grown that Paychex is the partner best able to resolve questions and address HR needs for their courier business. In addition to the HR guidance she and her husband receive from their dedicated HR Business Professional, their employees now enjoy "bigger business" benefits such as a Flexible Spending Account (FSA) or 401(k) retirement savings plan, too.

“I feel like I have an office within our company that’s called Paychex," she says.