Challenge

When Ron Hashemi tried doing payroll himself with a popular software program, his autobody repair business stumbled into a crisis: $23,000 in fines. After that, he sought help from a payroll company, only to find himself struggling with poor customer service and inconsistent quality. As his business operates in California, the struggle to stay abreast of complex, changing regulatory requirements continued since he lacked anyone on his staff with expertise in business compliance.

How Paychex Helped

He shared his struggles with his accountant who recommended Paychex. From that moment forward, Ron gained peace of mind as Paychex helped him stay on top of regulations for payroll, sick leave, safety, and HR compliance. Paychex even helped him amend his tax returns to claim the Employee Retention Tax Credit (ERTC) through its ERTC Service. Finally, Ron loves the ease of Paychex Flex® to manage his payroll with the simplicity of a few clicks. 

Success Strategy

Ron has found that the Paychex Flex® platform helps position his business to stay on top of his compliance obligations, even when protocols for sick time, for example, may vary between locations in the same state. In his Oceanside location in California, employees qualify for 24 hours of sick time, but in contrast, it's 40 hours in San Diego. With Paychex, those nuances were structured properly inside the platform. The online portal offers user-friendly tools that make a big difference and add to the simplicity he's found. 

“And more than everything else is the personal connection, that I can call them, they’re like a friend to me. And I am saying this because I had other payroll companies, and I can compare them," Ron said.