Challenge

As the VP of Operations, Tony Caldwell noticed how the company’s rapid growth immediately exposed gaps in their in-house ability to handle payroll and HR complexities. They needed help with multi-state payroll, complicated employee situations and policies, time and attendance, new hire onboarding, and more.  

How Paychex Helped

Tony was relieved that not were payroll and payroll taxes streamlined, but Russ, his dedicated Paychex HR Professional, provided sound direction on all their complex daily HR issues. More importantly, Tony was impressed with how Russ took time to listen to their HR challenges, create tailored solutions, and operate like a part of You Drive Auto’s team.

Success Strategy

According to Tony, Russ seeks insights and opinions from the You Drive team, takes in the whole picture, and his one-on-one support builds confidence that HR concerns are being resolved in ways best for You Drive's business. In many ways, Tony says, his Paychex HR Professional has effectively been the team's HR manager for a very long time.   

"He feels like he’s part of the team and we feel like he’s part of the team and it just doesn’t feel like work anymore, right? It just feels like I’m picking up the phone to talk with a coworker," Tony says.